Effective Date: September 22, 2026

Winners 2000 Carpet Care ("Winners 2000," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.winners2000carpetcare.com (the "Website"), contact us, request an estimate, schedule a service, or otherwise interact with us.

By using the Website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Information You Provide

When you contact us, use a website form or chat feature, request an estimate, schedule a service, or communicate with us, you may provide information such as:

• Your name
• Telephone number
• Email address
• Service address
• Details about the services you are requesting
• Appointment or scheduling information
• The contents of messages, questions, or other communications you send us
• Payment and transaction information, when applicable

Please do not submit sensitive personal information through general contact forms or chat features unless it is necessary for us to provide the requested service.

Information Collected Automatically

When you visit the Website, we and our service providers may automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address
• Browser type, device type, and operating system
• Pages viewed, links clicked, and time spent on the Website
• Referring website or source
• Approximate location derived from an IP address
• Cookie identifiers and similar technical data

We may collect this information through cookies, pixels, analytics tools, server logs, and similar technologies.

2. How We Use Information

We may use information to:

• Respond to questions and service inquiries
• Provide estimates and schedule, manage, or perform requested services
• Communicate about appointments, service updates, and customer support
• Process payments and maintain transaction records
• Operate, maintain, secure, and improve the Website and our services
• Understand Website traffic and how visitors use the Website
• Detect fraud, misuse, security incidents, or other harmful activity
• Maintain business, tax, and legal records
• Comply with applicable laws and enforce our agreements
• Send promotional communications where permitted by law and consistent with your preferences

3. Calls, Emails, and Text Messages

If you provide your contact information, we may contact you regarding your inquiry, estimate, appointment, or requested service. If you separately consent to receive promotional emails or text messages, you may opt out at any time by following the instructions in the message. You may also contact us using the information listed below.

Consent to receive promotional text messages is not a condition of purchasing services. Message and data rates may apply. Opting out of promotional communications will not prevent us from sending non-promotional messages relating to a service you requested or a transaction with us.

4. Cookies and Similar Technologies

The Website may use cookies and similar technologies to support website functionality, remember preferences, measure traffic, and understand Website performance. Some cookies may be placed by third-party service providers.

You can control cookies through your browser settings. Blocking or deleting cookies may affect how certain Website features function. Where required by law, we will obtain consent before using non-essential cookies.

5. How We Disclose Information

We may disclose personal information in the following circumstances:

• Service providers: To companies that help us host or operate the Website, manage inquiries and scheduling, process payments, provide analytics, support communications, or perform other business functions on our behalf.
• Professional advisers: To accountants, attorneys, insurers, and other advisers when reasonably necessary.
• Legal and safety purposes: When required by law, legal process, or a lawful government request, or when reasonably necessary to protect the rights, safety, or property of Winners 2000, our customers, or others.
• Business transactions: In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
• With your direction or consent: When you ask us to disclose information or otherwise consent to the disclosure.

We do not sell personal information for money. We also do not knowingly share personal information for cross-context behavioral advertising. If our practices change, we will update this Privacy Policy and provide any choices required by applicable law.

6. Third-Party Services and Links

The Website may use or link to services provided by third parties, including Housecall Pro, Facebook, Yelp, mapping providers, payment processors, analytics providers, and communication tools. These third parties may collect information under their own privacy policies. We encourage you to review their privacy practices. We are not responsible for the privacy, security, or content of third-party websites or services.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, or reporting obligations. Retention periods vary depending on the type of information and why it was collected.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to request that we:

• Confirm whether we process your personal information
• Provide access to or a copy of your personal information
• Correct inaccurate personal information
• Delete personal information
• Provide information in a portable format
• Restrict or object to certain processing
• Honor a request to opt out of certain disclosures or targeted advertising

You may also withdraw consent where our processing relies on consent. To submit a request, contact us using the information in the Contact Us section below. We may need to verify your identity before completing a request. You may use an authorized agent where permitted by law, but we may require proof of the agent's authority and verification of your identity.

We will not discriminate against you for exercising an applicable privacy right.

California Residents

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, if that law applies to our business and the information at issue. These may include the rights to know, access, correct, or delete certain personal information and to opt out of the sale or sharing of personal information. As stated above, we do not sell personal information for money or knowingly share it for cross-context behavioral advertising.

California's "Shine the Light" law may allow California residents to request certain information concerning disclosures of personal information to third parties for their own direct-marketing purposes. We do not disclose personal information to third parties for their own direct-marketing purposes without consent.

10. Children's Privacy

The Website and our services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

11. Do Not Track

Some browsers offer a "Do Not Track" setting. Because there is not a universally accepted standard for responding to these signals, the Website may not respond to all Do Not Track signals. Where required by applicable law, we will process legally recognized browser-based opt-out preference signals.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this Privacy Policy from time to time.

13. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:

Winners 2000 Carpet Care
Phone: (707) 578-2099
Email: CJS1225@hotmail.com
Website: www.winners2000carpetcare.com